Terms and Conditions

Last Updated:2025-03-01

Welcome to MaxRefund! These Terms and Conditions govern your use of our website (www.maxrefund.ca) and our tax preparation services. By accessing or using our services, you agree to these terms. If you do not agree, please do not use our services.

1. Definitions

  • "MaxRefund," "we," "us," "our" – refers to our company and tax professionals.

  • "Client," "you," "your" – refers to any individual using our services.

  • "Services" – refers to our online tax preparation, filing, and related support.

  • "CRA" – Canada Revenue Agency.

  • "Revenu Québec" – Provincial tax authority in Quebec.

2. Services Provided

2.1 Scope of Services

MaxRefund provides:
✅ Online tax preparation and filing with CRA and Revenu Québec.
✅ Tax optimization to maximize refunds and minimize balances.
✅ Secure document submission and review.
✅ Post-filing support including reassessment assistance.

We do not provide legal or financial investment advice.

2.2 Service Process

  1. Form Submission – Clients complete an online form with tax details.

  2. Verification Call – A tax expert confirms information before proceeding.

  3. Document Upload – Clients securely submit tax documents.

  4. Tax Return Preparation – We optimize and prepare the return.

  5. Review & Payment – Clients review the summary and make payment.

  6. Filing – Once payment is received, we file the return with CRA and Revenu Québec.

No tax return is filed until full payment is received.

3. Client Responsibilities

By using our services, you agree to:
✅ Provide accurate and complete tax information.
✅ Submit all required tax documents before deadlines.
✅ Review the prepared tax return before approval and payment.
✅ Keep your contact details updated for any follow-ups.

MaxRefund is not liable for delays or penalties due to incorrect, incomplete, or late information provided by the client.

4. Payment & Refund Policy

4.1 Payment Terms

💳 Payment is required before filing your tax return.
💰 Pricing varies based on tax complexity and is transparently displayed before payment.

4.2 No Refunds Policy

Since tax preparation is a customized service, once a tax return has been prepared, all payments are final and non-refundable.

5. Accuracy & Liability Disclaimer

✅ We ensure reasonable accuracy in tax return preparation.
✅ We apply CRA and Revenu Québec guidelines for deductions and credits.
✅ We provide a Lifetime Guarantee—if an error on our part leads to reassessment, we cover any penalties or interest.

However, we are not responsible for:
❌ Client errors or omissions in provided information.
❌ Changes in tax laws affecting past filings.
❌ Delays from CRA or Revenu Québec.

Our maximum liability is limited to the amount paid for the tax service.

6. Privacy & Data Protection

🔒 We encrypt and secure all personal information.
📜 Our Privacy Policy outlines how we handle your data.
📌 We comply with CRA confidentiality rules and Canadian privacy laws.

For full details, see our Privacy Policy.

7. Intellectual Property

All website content, including text, logos, and branding, is owned by MaxRefund. You may not copy, distribute, or modify any content without our permission.

8. Limitation of Liability

MaxRefund is not liable for:
❌ Any indirect or consequential losses.
❌ Delays caused by technical issues or third-party services.
❌ CRA or Revenu Québec audits, unless caused by our proven error.

9. Dispute Resolution

In case of disputes, we encourage you to contact us first at contact@maxrefund.ca If unresolved, disputes will be settled under the laws of Quebec, Canada.

10. Amendments to These Terms

MaxRefund reserves the right to update these terms at any time. Changes take effect upon posting on our website.

11. Contact Us

For any questions regarding these Terms and Conditions, please contact:

📧 Email: contact@maxrefund.ca
🌐 Website: https://www.maxrefund.ca