Privacy Policy

Last Updated: 2025-03-01

At MaxRefund, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

By accessing MaxRefund.ca, you agree to the terms outlined in this policy. If you do not agree, please refrain from using our services.

1. Information We Collect

When you use our services, we may collect the following types of information:

1.1 Personal Information

We collect personal details necessary for tax preparation and filing, including but not limited to:

  • Full name, date of birth, and contact details (email, phone number, address).

  • Social Insurance Number (SIN) (collected only during the consultation call).

  • Tax-related documents (T4, Relevé 1, receipts, etc.).

  • Financial information relevant to your tax return.

1.2 Technical & Usage Data

When you visit our website, we may collect:

  • IP address, browser type, and device information.

  • Website usage patterns (cookies, analytics data).

2. How We Use Your Information

We use your information strictly for:
✅ Preparing and filing your tax return with the Canada Revenue Agency (CRA) and Revenu Québec.
✅ Contacting you for verification, updates, or to request additional documents.
✅ Securing online payments (we do not store credit card details).
✅ Complying with legal and regulatory requirements.
✅ Improving our services and website experience.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. How We Protect Your Data

We take data protection seriously and implement strict security measures, including:
🔒 End-to-End Encryption – Your data is encrypted during transmission and storage.
🔐 CRA-Compliant Security – We follow CRA's strict privacy and security guidelines.
🛡️ Limited Access – Only authorized tax professionals have access to your data.

4. Third-Party Services

We may use third-party services such as:

  • Payment Processors (e.g., Stripe, PayPal) for secure transactions.

  • Cloud Storage Providers for encrypted document storage.

  • Communication Tools (email, SMS) to keep you informed.

These providers adhere to strict security and privacy standards.

5. Your Rights & Choices

You have the right to:
✅ Access your data – Request a copy of your personal information.
✅ Correct your information – Update any inaccurate or incomplete details.
✅ Request deletion – Ask us to delete your data (subject to legal retention requirements).

To exercise your rights, contact us at : contact@maxrefund.ca

6. Data Retention

We retain your tax information for a minimum of six (6) years, as required by the CRA and Revenu Québec. After this period, we securely delete or anonymize your data.

7. Cookies & Tracking Technologies

We use cookies to enhance user experience and analyze website traffic. You can manage your cookie preferences in your browser settings.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date.

9. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

📧 Email: contact@maxrefund.ca
🌐 Website: https://www.maxrefund.ca